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SANOVEL İLAÇ SANAYİ VE TİCARET ANONİM ŞİRKETİ
WEBSITE PRIVACY NOTICE UNDER THE PERSONAL DATA PROTECTION LAW
As Sanovel İlaç Sanayi ve Ticaret Anonim Şirketi (“Sanovel”), we take the utmost care to protect the personal data of our website visitors. In this context, acting as the “data controller” under the Personal Data Protection Law No. 6698 (“KVKK”), we process your personal data in compliance with the KVKK and within the scope of the purposes and limitations specified below, and we take the necessary administrative and technical measures accordingly. For this reason, we would like to inform you about our personal data processing procedures and your rights under the KVKK through this “Website Privacy Notice Under the Law on the Protection of Personal Data” (“Privacy Notice”).
Your Processed Personal Data and Data Categories
| Data Categories | Personal Data Processed |
|---|---|
| Personal Information | First Name - Last Name |
| Contact Information | Phone Number, Email Address |
| Professional Experience | Occupation |
| Transaction Security Information | IP Address, Port Information |
| Other Personal Data | Other personal data you share with us through the “Contact Us” form on our website. (Please do not share any personal data with us that is outside the scope of your request.) |
In addition to the personal data listed above, to obtain information regarding the processing of your personal data collected via cookies on our website, please refer to the “Privacy Notice Regarding Personal Data Processed via Cookies ”; To obtain information regarding the processing of your personal data within the scope of your adverse event reports, please review the “Privacy Notice on Personal Data Processed Through Adverse Event Reports ”; and to obtain information regarding the processing of your personal data within the scope of your quality complaints, please review the “Privacy Notice on Quality Complaints” at .
Purpose and Legal Grounds for the Processing of Your Personal Data
Your personal data may be processed in accordance with the fundamental principles set forth by the Personal Data Protection Law (KVKK), within the scope of the purposes and legal grounds for processing personal data listed in Articles 5 and 6 of the KVKK and specified below.
| Category of Data Processed | Purpose of Data Processing | Legal Basis for Data Processing |
|---|---|---|
| Identification Information, Contact Information, Professional Experience, Other Personal Data | To carry out the necessary procedures regarding the matter for which you contacted Sanovel, and to follow up on your requests and complaints | As required for our legitimate interests pursuant to Article 5(2)(f) of the KVKK, and as explicitly provided for by law pursuant to Article 5(2)(a) of the KVKK |
| Transaction Security Information | Ensuring transaction security; performing backups to prevent data loss | It is necessary for our legitimate interests pursuant to Article 5(2)(f) of the KVKK |
| Transaction Security Information | Fulfillment of obligations arising from relevant legislation | As required by Article 5(2)(ç) of the KVKK; it is necessary for us to fulfill our legal obligations |
To Whom and for What Purposes Are Your Personal Data Transferred?
We transfer your personal data to our infrastructure service provider, from whom we receive support in this matter, for the purposes of email and data storage services. Since the servers of our infrastructure service providers’ data storage and backup systems are located abroad, your personal data is transferred abroad in accordance with Article 9 of the Personal Data Protection Law (KVKK). Additionally, your personal data may be shared with law enforcement agencies and authorized public institutions and organizations if requested in official correspondence sent by them, for the purpose of fulfilling such requests.
How Is Your Personal Data Collected?
Your personal data is collected through both automated and non-automated methods via the information and documents you share with us when you fill out the forms on our website and/or contact us via our email addresses.
Your Rights as a Data Subject and Contact Information
Under the legislation regarding the protection of personal data, to exercise your rights pursuant to Article 11 of the Personal Data Protection Law (KVKK), in accordance with the “Communication on the Procedures and Principles for Applications to the Data Controller”:
In writing to the address “Esentepe Mah. Bahar Sokak No: 13 Kat: 10 River Plaza, Levent, Istanbul,”
kvkk@sanovel.com.tr by sending an email from the email address you previously provided to the Company and which is registered in the Company’s system, or
by sending an email from your registered email address to the registered email address sanovelilac@hs03.kep.tr.
If your request incurs an additional cost, you may be required to pay the fee set forth in the tariff established by the Personal Data Protection Board.
Best regards,
Sanovel İlaç Sanayi ve Ticaret A.Ş.
Last Updated: August 20, 2026
SANOVEL İLAÇ SANAYİ VE TİCARET ANONİM ŞİRKETİ PRIVACY NOTICE REGARDING THE QUALITY COMPLAINT PROCESS UNDER THE PERSONAL DATA PROTECTION LAW
As Sanovel İlaç Sanayi ve Ticaret Anonim şirketi (“Sanovel”), we take the utmost care to protect the personal data of those who contact us. In this context, acting as the “data controller” under the Personal Data Protection Law No. 6698 (“KVKK”), we process your personal data in compliance with the KVKK and within the scope of the purposes and limitations specified below, and we take the necessary administrative and technical measures accordingly. For this reason, this “Information Notice Regarding the Quality Complaint Process” (“Privacy Notice”) has been prepared to inform healthcare professionals (physicians, pharmacists) (“HCPs”) or pharmacy warehouse employees who file complaints, as well as patients who use the product in question.
Data received by Sanovel regarding quality complaints, which constitute the subject matter of this Information Notice, will be used solely within the framework of our product safety activities. During the processing of quality complaints, we may need to collect additional personal data related to the patient in addition to the reporter’s personal data. SMMs who submit a technical product complaint regarding a product used by a specific patient are obligated, in accordance with the Personal Data Protection Law (KVKK), to inform the patient before disclosing the patient’s personal data to Sanovel. A copy of this Information Notice must be provided to the patient by the SMM.
Personal Data and Data Categories Regarding the Reporter
| Data Categories | Processed Personal Data |
|---|---|
| Identification Information | First Name, Last Name |
| Contact Information | Phone Number, Business Address, Email Address |
| Professional Experience Information | Occupation, Employer, and Department |
Purpose and Legal Grounds for Processing Personal Data Regarding the Reporter
| Category of Data Processed | Purpose of Data Processing | Legal Basis for Data Processing |
|---|---|---|
| Identification Information, Contact Information, Professional Experience Information | To ensure the safe use of our products, to manage complaint processes regarding our products, to receive feedback on product quality, to accept product returns for quality inspections, and to provide samples to patients for the continuation of treatment | Pursuant to Article 5(2)(c) of the Personal Data Protection Law (KVKK); the processing is necessary for the data controller to fulfill its legal obligations |
Personal Data and Data Categories Relating to the Patient
| Data Categories | Processed Personal Data |
|---|---|
| Identification Information | First Name, Last Name |
| Contact Information | Phone Number, Email Address |
| Health Information | Health Information Related to Product Use |
Purpose and Legal Basis for the Processing of Personal Data Regarding the Patient
| Category of Data Processed | Purpose of Data Processing | Legal Basis for Data Processing |
|---|---|---|
| Identification Information, Contact Information | To ensure the safe use of our products, to manage complaint processes regarding our products, to receive feedback on product quality, to accept product returns for quality inspections, and to provide samples to the patient for the continuation of treatment | Pursuant to Article 5(2)(c) of the Personal Data Protection Law (KVKK); the processing is necessary for the data controller to fulfill its legal obligations |
| Health Information | In connection with your quality complaints, we do not expect you to share your health data with us. However, we process any potential health information related to your product experience that we may access as part of the complaint for the purposes of providing feedback regarding product quality investigations, conducting a quality review by accepting the product return, and providing a sample to the patient for continued treatment. Please do not share more personal data with us than is necessary. | In accordance with Article 6(3)(e) of the Personal Data Protection Law (KVKK), where it is necessary for the protection of public health, the provision of preventive medicine, medical diagnosis, treatment, and care services, as well as the planning, management, and financing of health services, by persons or authorized institutions and organizations subject to a duty of confidentiality |
To Whom and For What Purposes Are Your Personal Data Transferred?
Your personal data collected and processed under this privacy notice may be transferred to the recipient groups listed in the table below for the purposes specified in the same table. This data may also be entered into the World Health Organization’s database in an anonymized form as part of the Drug Monitoring and Collaboration Program. Your personal data is transferred abroad in accordance with Article 9 of the Personal Data Protection Law (KVKK) because the servers of our infrastructure service providers’ data storage and backup systems are located outside Turkey. Furthermore, your personal data may be shared with law enforcement agencies and authorized public institutions and organizations to fulfill official requests made in written communications from such entities.
| Recipient Group | Purpose of Transfer | Personal Data Transferred |
|---|---|---|
| Authorized Public Institutions and Organizations (Ministry of Health) | To fulfill reporting obligations arising from legislation | Identification Information, Contact Information, Professional Experience Information, Health Information |
| Email and Data Storage Infrastructure Service Provider | Procurement of email and data storage services | Identification Information, Contact Information, Professional Experience Information, Health Information, Other Personal Data |
How Are Your Personal Data Collected?
Your personal data is collected from the information and documents you provide to us via the “Contact Us” form on the Sanovel website, telephone calls you make to our call center, and emails and physical mail you send to our addresses, sanovelkalitedirektorlugu@sanovel.com.tr, and —which are designated for quality complaints—for the purposes specified above.
How Will Your Personal Data Be Stored?
Your personal data will be stored in secure storage areas with restricted access for at least 10 years following the expiration of the drug’s license that you provided to us.
Your Rights and Contact Information
Under the legislation regarding the protection of personal data, to exercise your rights pursuant to Article 11 of the Personal Data Protection Law (KVKK), in accordance with the “Communication on the Procedures and Principles for Applications to the Data Controller”:
In writing to the address “Esentepe Mah. Bahar Sokak No: 13 Kat: 10 River Plaza, Levent, Istanbul,”
by sending an email from the email address you previously provided to the Company and which is registered in the Company’s system to kvkk@sanovel.com.tr, or
sanovelilac@hs03.kep.tr by sending a message from your registered email address to the Company’s registered email address.
If your request incurs an additional cost, you may be required to pay the fee set forth in the tariff established by the Personal Data Protection Board.
Best regards,
Sanovel İlaç Sanayi ve Ticaret A.Ş.
Last Updated: August 20, 2026
SANOVEL İLAÇ SANAYİ VE TİCARET ANONİM ŞİRKETİ PRIVACY NOTICE REGARDING THE PROCESSING OF PHARMACOVIGILANCE DATA AT UNDER THE PERSONAL DATA PROTECTION LAW no.6698
As Sanovel İlaç Sanayi ve Ticaret Anonim Şirketi (“Sanovel”), we take the utmost care to protect the personal data of those who contact us. In this context, acting as the “data controller” under the Personal Data Protection Law No. 6698 (“KVKK”), we process your personal data in compliance with the KVKK and within the scope of the purposes and limitations specified below. For this reason, this “Privacy Notice Regarding the Processing of Pharmacovigilance Data” (“Privacy Notice”) has been prepared to inform healthcare professionals (physicians, pharmacists) (“HCPs”) who report adverse events, or patients and their relatives, about our processes for processing their personal data.
Pharmaceutical companies are required to conduct activities related to the detection, evaluation, identification, and prevention of adverse reactions (side effects) and other potential drug-related issues that may arise during drug use. Through these activities, known as pharmacovigilance, it becomes possible to monitor drug safety and, when necessary, take certain measures at the national or international level to protect public health.
Data received by Sanovel regarding the pharmacovigilance activities covered by this Privacy Notice will be used solely within the framework of pharmacovigilance activities. During the processing of adverse reaction reports for pharmacovigilance purposes, in addition to the reporter’s personal data, we may also need to collect additional personal data related to the medical history and health of the person who experienced the adverse reaction. We kindly ask that you refrain from sharing any personal data other than that which is associated with the use of our products. Healthcare Professionals (HCPs) are obligated under the Personal Data Protection Law (KVKK) to inform the Patient before transmitting the Patient’s personal data to Sanovel. A copy of this Privacy Notice must be provided to the Patient by the HCP. Furthermore, we ask that the Patient’s relatives cooperate with us and direct the data subject to this Privacy Notice available on our website. The data subject may access this Privacy Notice via our website at any time. In any case, these data are collected and processed in compliance with the KVKK and relevant regulations.
Accordingly, if you contact us as a “Reporter” or “Patient,” the personal data we will process, along with the purposes and legal grounds for such processing, are as follows.
Personal Data and Data Categories Regarding the Reporter
| Data Categories | Processed Personal Data |
|---|---|
| Identification Information | First Name and Last Name |
| Contact Information | Phone Number, Address, Email Address, Fax Number |
| Professional Experience Information | Occupation, Employer, and Department |
Purpose and Legal Grounds for the Processing of Personal Data Concerning the Reporter
| Category of Data Processed | Purpose of Data Processing | Legal Basis for Data Processing |
|---|---|---|
| Identification Information, Contact Information, Professional Experience Information | Tracking reports of adverse reactions; conducting activities to detect, evaluate, identify, and prevent potential drug-related issues; fulfilling pharmacovigilance requirements in accordance with Ministry of Health regulations | Pursuant to Article 5(2)(c) of the Personal Data Protection Law (KVKK); the processing is necessary for the data controller to fulfill its legal obligations |
Patient-Related Personal Data and Data Categories
| Data Categories | Processed Personal Data |
|---|---|
| Identification Information | Initials of First and Last Name, Gender, Date of Birth |
| Contact Information | Phone Number |
| Health Information | Pregnancy Information, Height and Weight Information, Health Information Related to Product Use |
Purpose and Legal Basis for the Processing of Personal Data Regarding the Patient
| Category of Data Processed | Purpose of Data Processing | Legal Basis for Data Processing |
|---|---|---|
| Identification Information, Contact Information | Tracking reports of adverse reactions; conducting activities to identify, assess, characterize, and prevent potential drug-related issues; and fulfilling pharmacovigilance requirements in accordance with Ministry of Health regulations | Pursuant to Article 5(2)(c) of the Personal Data Protection Law (KVKK); the processing is necessary for the data controller to fulfill its legal obligations |
| Health Information | Compliance with pharmacovigilance requirements under Ministry of Health regulations; collection of adverse event and follow-up reports | Pursuant to Article 6(3)(e) of the KVKK: It is necessary for the protection of public health, the provision of preventive medicine, medical diagnosis, treatment, and care services, as well as the planning, management, and financing of health services by persons or authorized institutions and organizations subject to a duty of confidentiality |
To Whom and For What Purposes Are Your Personal Data Transferred?
Your personal data collected and processed within the scope of this privacy notice may be transferred to the recipient groups specified in the table below for the purposes also specified in that table. Your personal data is transferred abroad in accordance with Article 9 of the KVKK because the servers of our infrastructure service providers’ data storage and backup systems are located outside Turkey. Additionally, your personal data may be shared with law enforcement agencies and authorized public institutions and organizations to fulfill official requests made in written communications from such entities.
| Recipient Group | Purpose of Transfer | Personal Data Transferred |
|---|---|---|
| Authorized Public Institutions and Organizations (Ministry of Health) | To fulfill reporting obligations arising from legislation | Identification Information, Contact Information, Professional Experience Information, Health Information, Other Personal Data |
| Archiving Service Provider | Archiving of physical documents | Identification Information, Contact Information, Professional Experience Information, Health Information, Other Personal Data |
| Email and Data Storage Infrastructure Service Provider | Use of email and data storage services | Identification Information, Contact Information, Professional Experience Information, Health Information, Other Personal Data |
Our company is required to report certain pharmacovigilance data to health authorities in Europe and other parts of the world, including countries with varying levels of data protection. However, while these reports contain detailed information about the incident, they include only a limited amount of personal data:
Patients: Age or date/year of birth, gender, and information including the patient’s initials (the patient’s full name is not disclosed).
Reporter: Information provided to enable the organization to track the reporting individual, such as name, profession, first and last initials, address, email, and phone number.
How Is Your Personal Data Collected?
Your personal data is collected for the purposes specified above through the “Adverse Event Reporting Form” available on the Sanovel website at, telephone calls you make to us via our call center, emails and physical mail you send to our address urunguvenligi@sanovel.com.tr designated specifically for adverse event reports, and the information and documents you provide to us via.
How Long Are Your Personal Data Retained?
Because pharmacovigilance data (adverse reaction reports) is important for public health, it must be retained for at least 10 years after the drug is withdrawn from the market in the last country where it was marketed.
Your Rights and Contact Information
Under the legislation regarding the protection of personal data, to exercise your rights pursuant to Article 11 of the Personal Data Protection Law (KVKK), in accordance with the “Communication on the Procedures and Principles for Applications to the Data Controller”:
In writing to the address “Esentepe Mah. Bahar Sokak No: 13 Kat: 10 River Plaza, Levent, Istanbul,”
kvkk@sanovel.com.tr by sending an email from the email address you previously provided to the Company and which is registered in the Company’s system to, or,
sanovelilac@hs03.kep.tr by sending an email from your registered email address to the registered email address.
If your request incurs an additional cost, you may be required to pay the fee set forth in the tariff established by the Personal Data Protection Board.
Best regards,
Sanovel İlaç Sanayi ve Ticaret A.Ş.
Last Updated: 20 August, 2026